Welcome to Leaf Echoes (“we,” “us,” or “our”). At Leaf Echoes, we value your trust as much as we value the quality of our bamboo plants, crape myrtles, and ornamental grasses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website leafechoes.com.

1. Information We Collect

We collect information to provide better services to our global community of gardening enthusiasts:

  • Personal Information: When you make a purchase, we collect your name, email address, shipping address, payment information, and phone number.
  • Transaction Data: Details about payments to and from you, including Visa, MasterCard, JCB, or PayPal transaction information.
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and other technology on the devices you use to access our website.
  • Usage Data: Information about how you use our website, products, and services, including which plants (like eucalyptus trees or native plants) you view.
  • Marketing Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your information with the same care we give to nurturing our plant collections:

  • To process and fulfill your orders for bamboo plants, crape myrtles, and other greenery
  • To provide customer support and respond to your inquiries at [email protected]
  • To improve our website, products, and gardening offerings
  • To prevent fraudulent transactions and enhance payment security
  • To send you information about new plant collections, gardening tips, and promotions (if you’ve opted in)
  • To comply with legal obligations regarding international plant shipments

3. Data Sharing and Disclosure

Like carefully selected nursery specimens, we handle your data with care:

  • Service Providers: We share information with payment processors (Visa, MasterCard, PayPal, etc.), shipping carriers, and IT service providers to complete your orders.
  • Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities.
  • Business Transfers: In the event of a merger or acquisition, customer information may be transferred as a business asset.
  • International Transfers: As we serve customers globally (excluding certain Asian regions), your data may be transferred and processed outside your country.

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We protect your data with the same diligence we apply to our plant care:

  • All payment transactions are encrypted using PCI-compliant systems
  • We implement appropriate technical and organizational measures to protect personal data
  • Data is stored on secure servers with limited access
  • We retain personal data only as long as necessary for the purposes collected

5. Your Rights

As a valued member of our gardening community, you have rights regarding your data:

  • Access: Request a copy of your personal data we hold
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data under certain circumstances
  • Objection: Object to processing of your personal data
  • Restriction: Request restriction of processing your personal data
  • Portability: Request transfer of your data to another service provider

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Like ornamental grasses swaying in the breeze, our website uses cookies to enhance your experience:

  • Essential Cookies: Necessary for website functionality and secure checkout
  • Analytics Cookies: Help us understand how customers use our site to improve plant offerings
  • Marketing Cookies: Used to show relevant ads for plants and gardening supplies

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

7. Changes to This Policy

We may update this policy as our nursery grows. We’ll notify you of significant changes by posting the new policy on our site with an updated date.

8. Contact Us

For questions about this Privacy Policy or your personal data:

Outlet Leaf Echoes Store
464 Watson Lane, Victoria, US 77901
Email: [email protected]

Thank you for being part of our Leaf Echoes community. Happy gardening!