At Outlet Leaf Echoes Store, we’re passionate about bringing nature’s beauty to your doorstep with our premium selection of bamboo plants, crape myrtles, eucalyptus trees, and ornamental grasses. Our shipping and returns policies are designed with the same care we put into nurturing our plants.

Shipping Information

We ship globally (excluding some Asian regions and remote areas) to help you create your perfect garden oasis.

Order Processing & Delivery Times

  • Order processing: 1-2 business days
  • Standard Shipping: Via DHL or FedEx (10-15 days after dispatch) – $12.95
  • Free Shipping: Via EMS for orders over $50 (15-25 days after dispatch)

All plants are carefully packaged by our gardening specialists to ensure they arrive in perfect condition. We recommend being available to receive your plant delivery promptly.

Returns & Exchanges

We want you to be completely satisfied with your living garden additions. Our flexible returns policy makes it easy if you need to return or exchange an item.

Return Policy Highlights

  • Return window: 15 days from receipt of order
  • Condition: Plant must be alive, healthy, and in original packaging
  • Proof of purchase: Receipt or order confirmation required
  • Special note: PLANT COLLECTIONS and NATIVE PLANTS may have specific return conditions – please contact us first

How to Return an Item

Follow these simple steps for returns or exchanges:

  1. Contact us at [email protected] within 15 days of receiving your order
  2. Provide details using our return request template below
  3. Wait for approval – we’ll respond within 2 business days with instructions
  4. Package carefully – repack the plant in its original container with all materials
  5. Ship back – send to our nursery at 464 Watson Lane, Victoria, US 77901

Return Request Email Template

Subject: Return Request for Order #[Your Order Number]

Dear Leaf Echoes Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]) received on [Date Received].

Item(s) to return/exchange:

  • [Plant Name]
  • [Quantity]
  • [Reason for Return]

I have reviewed the return policy and confirm that the item meets all return conditions. Please advise on next steps for returning the item(s).

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

Once we receive and inspect your return (typically within 5 business days):

  • Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing time: 3-5 business days after approval
  • Original shipping costs are non-refundable unless the return is due to our error

Exchanges

To exchange for a different plant (like swapping a eucalyptus tree for ornamental grasses):

  1. Follow the standard return process
  2. Specify your preferred replacement item in your email
  3. We’ll calculate any price difference and process accordingly

Damaged or Incorrect Items

If your plants arrive damaged or incorrect:

  • Contact us immediately at [email protected]
  • Include photos of the damage and packaging
  • We’ll arrange a replacement or refund at no additional cost

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend:

  • Using a trackable service (DHL or FedEx preferred)
  • Insuring the package for its full value
  • Retaining your shipping receipt until the process is complete

Important Notes

  • We cannot accept returns for plants that have died from improper care after delivery
  • Our carefully curated PLANT COLLECTIONS and NATIVE PLANTS may have specific return conditions – always contact us before returning these items

For any questions about our shipping or returns policy, our gardening specialists are happy to help at [email protected]. We’re as committed to your satisfaction as we are to providing quality plants for your garden.

Happy gardening,
The Leaf Echoes Team