Welcome to Outlet Leaf Echoes Store at leafechoes.com! These Terms and Conditions govern your use of our website and purchases of our premium plants. By accessing our site or placing an order, you agree to these terms.
1. Our Commitment to You
At Outlet Leaf Echoes, we’re passionate about connecting gardeners with quality plants including bamboo, crape myrtles, eucalyptus trees, ornamental grasses, and native plant collections. We strive for transparency in all transactions and exceptional care in delivering living plants to your doorstep.
2. Website Use & Intellectual Property
2.1 Authorized Use
Our website is intended for personal, non-commercial use by individuals 18 years or older. You may browse and purchase plants for your own gardening needs.
2.2 Intellectual Property
All content (text, images, logos, plant descriptions) is owned by Outlet Leaf Echoes and protected by copyright. You may not reproduce, modify, or distribute any content without our written permission.
2.3 User Responsibilities
You agree to:
- Provide accurate information when creating accounts or placing orders
- Not use automated systems to access our site
- Not attempt to interfere with site operations
- Comply with all applicable laws and regulations
3. Product Information & Services
3.1 Plant Descriptions
We carefully describe each plant’s characteristics, but natural variations may occur. Images are representative but may not reflect exact size or appearance.
3.2 Special Collections
Our PLANT COLLECTIONS and NATIVE PLANTS may have unique care requirements and return conditions – please review product details carefully.
3.3 Availability
All plants are subject to availability. We reserve the right to cancel orders for out-of-stock items, with notification and full refund.
4. Ordering & Payment
4.1 Order Process
Placing an order constitutes an offer to purchase. We confirm acceptance by sending an order confirmation email.
4.2 Payment Methods
We accept:
- Visa
- MasterCard
- JCB
- PayPal
4.3 Pricing
All prices are in USD. We reserve the right to adjust prices but will honor the price at time of order confirmation.
5. Shipping Policy
5.1 Shipping Areas
We ship globally except to some Asian regions and remote areas. Contact us at [email protected] for specific country inquiries.
5.2 Shipping Options
Standard Shipping: $12.95 via DHL/FedEx (10-15 days after dispatch)
Free Shipping: Orders over $50 via EMS (15-25 days after dispatch)
5.3 Order Processing
Orders are processed within 1-2 business days. Delivery times begin after dispatch.
5.4 Receiving Plants
Please be available to receive your plants promptly. We’re not responsible for delays after delivery attempts or improper care after delivery.
6. Returns & Refunds
6.1 Return Policy
We accept returns within 15 days of receipt if:
- The plant is alive, healthy, and in original packaging
- You provide proof of purchase
- For PLANT COLLECTIONS/NATIVE PLANTS: You’ve contacted us first
6.2 Return Process
Email [email protected] within 15 days with:
- Order number
- Plant details
- Reason for return
- Photos if damaged
6.3 Refunds
Refunds are issued within 3-5 business days after we receive and inspect returns. Original shipping costs are non-refundable unless due to our error.
6.4 Exchanges
Follow the return process and specify your preferred replacement. Price differences will be adjusted.
7. Limitations of Liability
7.1 Plant Care
We’re not responsible for plants that perish due to improper care after delivery. Please research each plant’s needs.
7.2 Shipping Risks
While we package plants carefully, we’re not liable for delays or damage caused by carriers or unforeseen circumstances.
7.3 Maximum Liability
Our maximum liability is limited to the purchase price of the affected plants.
8. Privacy & Data Protection
Your privacy is important. See our separate Privacy Policy for details on how we collect and use your information.
9. Changes to Terms
We may update these terms periodically. Continued use after changes constitutes acceptance of the new terms.
10. Governing Law
These terms are governed by the laws of the State of USA. Any disputes will be resolved in Victoria, US courts.
11. Contact Us
For questions about these Terms or our plants:
Email: [email protected]
Mail: 464 Watson Lane, Victoria, US 77901
Thank you for choosing Outlet Leaf Echoes Store for your gardening needs. We’re committed to your satisfaction and to bringing nature’s beauty to your doorstep!